SHIPPING & RETURNS

SHIPPING & DELIVERY POLICY

QUOYO approaches shipping with the same discipline applied to design, production, and presentation. This policy explains how orders are processed, prepared, shipped, tracked, and delivered, together with the key conditions that may affect timing, destination, and final receipt.

01. ORDER PROCESSING

All orders are subject to review, confirmation, and availability. Once an order is placed, QUOYO begins the internal processing phase, which may include payment verification, order validation, stock confirmation, quality control, packaging, and dispatch preparation.

Processing times may vary depending on the nature of the item, order volume, collection phase, destination, or whether the item is in stock, limited release, or made available on a pre-order basis.

02. SHIPPING TIMELINES

Estimated shipping and delivery times are provided in good faith and are intended as guidance only unless expressly stated otherwise.

Delivery timelines may vary depending on:

• destination country or region;
• courier performance and local logistics networks;
• customs clearance, import formalities, or border controls;
• seasonal peaks, public holidays, or exceptional demand periods;
• pre-order or production lead times.

Where a product is offered on a pre-order or made-to-order basis, the estimated dispatch period may differ from standard stock items and will be indicated separately where applicable.

03. SHIPPING DESTINATIONS

QUOYO may ship to selected domestic and international destinations. Shipping availability depends on operational capacity, courier coverage, customs constraints, and the specific commercial scope of the website at the time of purchase.

If a destination cannot be served, QUOYO reserves the right to cancel the order and issue an appropriate refund where payment has already been received.

04. SHIPPING COSTS

Shipping fees, where applicable, are displayed at checkout or otherwise clearly communicated before the order is completed.

Additional charges may apply depending on destination, order value, shipping method, customs framework, or optional delivery services.

Where import duties, taxes, or customs handling fees are not included in the purchase price, they remain the responsibility of the customer unless explicitly stated otherwise.

05. TRACKING

Where tracking is available, QUOYO will provide tracking information after dispatch so the customer can monitor the shipment in transit.

Tracking updates depend on the carrier and may not appear immediately after label creation or handover.

06. DELIVERY

Orders are deemed delivered when the shipment reaches the delivery address provided by the customer and is marked as delivered by the carrier, or otherwise made available according to the applicable delivery method.

It is the customer’s responsibility to provide accurate shipping information and ensure that the delivery location can receive the parcel.

QUOYO is not responsible for failed delivery resulting from incomplete, inaccurate, or inaccessible address information provided by the customer.

07. FAILED DELIVERY, REFUSED PARCELS, AND UNCLAIMED SHIPMENTS

If a parcel is refused, left unclaimed, returned to sender, or cannot be delivered due to customer-related issues, QUOYO may contact the customer to determine the next step.

Additional shipping costs for re-dispatch may be charged to the customer.

Where permitted by law, original shipping charges, return shipping charges, customs costs, or carrier fees associated with failed delivery may be deducted from any refund.

08. DELAYS

QUOYO is not liable for delays caused by circumstances outside its reasonable control, including carrier disruption, customs inspection, weather conditions, transport interruptions, labor disputes, security checks, force majeure events, or exceptional operational overload.

Where possible, QUOYO will provide updated information if a material shipping delay becomes known.

09. RISK AND RESPONSIBILITY

Risk in the goods passes in accordance with applicable consumer law and the relevant delivery framework. If an order appears lost, damaged, or incomplete in transit, the customer should contact QUOYO as soon as possible with the relevant order and shipment details.

Where appropriate, QUOYO may open a carrier investigation before determining the final resolution.

10. DAMAGED OR MISSING ITEMS

If an order arrives damaged, incomplete, or visibly compromised, the customer should contact QUOYO as soon as possible and preferably within 48 hours of delivery.

Please include:

• the order number;
• a short description of the issue;
• clear photographs of the item, the packaging, and the shipping label, where relevant.

QUOYO will review the issue and determine the appropriate next step, which may include replacement, refund, store credit, or other reasonable resolution.

11. PRE-ORDERS AND LIMITED RELEASES

Certain QUOYO items may be released in limited quantities, on a pre-order basis, or according to a production cycle rather than immediate stock availability.

Where this applies, dispatch estimates are indicative and may be affected by production timing, materials sourcing, quality control, and logistics coordination.

Any specific condition applying to such items will be indicated on the relevant product page or at checkout.

12. RETURNS AND RELATED SHIPPING COSTS

Returns are governed separately by the QUOYO Refund & Returns Policy. Customers should consult that policy for eligibility, return windows, and conditions.

Where a return is accepted, return shipping responsibilities and any related deductions will be assessed according to that policy and applicable law.

13. CONTACT

For shipping-related questions, delivery issues, or order support, please contact QUOYO through the official contact channel made available on this website.

14. POLICY UPDATES

This Shipping & Delivery Policy may be updated from time to time to reflect legal, technical, logistical, or operational changes. The latest version will always be published on this page.